Privacy Policy
Last updated: August 2026
Introduction
Vibrant Valley is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.
Information We Collect
We may collect information about you in various ways, including:
Personal Data
When you contact us, request a consultation, or use our services, we may collect personally identifiable information such as:
- Name
- Email address
- Postal address
- Property details relevant to service provision
- Energy consumption data
Automatically Collected Data
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our services
- To respond to your inquiries and fulfil your requests
- To send administrative information, such as updates and service notifications
- To improve our website and services
- To comply with legal obligations
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:
- Service providers who assist in our operations
- When required by law or to protect our rights
- In connection with a business transfer or acquisition
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Object to processing of your personal data
- Request restriction of processing
To exercise any of these rights, please contact us using the details provided below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Vibrant Valley
142 Greenfield Drive
Sydney, NSW 2000
Australia
[email protected]